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Customers Support.

  1. How can I configure my Tablet PC?
  2. What shall I do if my Android Tablet is Not Booting after any uptade?
  3. What shall I doif the power button seems not to work properly when I try to turn off the device?
  4. What shall I do if I forget my password?
  5. Can I view my calendar and email offline with my Android device?
  6. Can I watch videos on my Android device?
  7. What can I do if I forgot my password?
  8. Is there any firmware support for my Tablet PC?
  9. Can I upgrade the RAM in my tablet PC?
  10. Can I upgrade the ROM (storage space) in my Tablet?
  11. Can I recharge my Android Tablet using the USB port?
  12. If my Tablet looks the same as another one, is it safe to assume that this is the tablet I have, and that I can go ahead using the firmware designated for that device?
  13. Can I install Microsoft Windows on my Tablet?
  14. Can I install Android on a computer that already runs Windows?
  15. What´s the newest version of Android right now?
  16. Can I upgrade my Android version to 1.6/2.x/3.x/4.x/the latest version?
  17. Could you provide me with a list of screen resolutions officially supported by Android?
  18. Is Android affected by the recent Java security issues?

    1. How can I configure my Tablet PC?

    All apps and softwares you need are available on google play store. Firstly you must download the play store app from internet. Secondly you will need to create a google account or if you already have one (ie: gmail.com, google+ etc...) you can also use it to download the Apps you want.

    2. What shall I do if my Android Tablet is Not Booting after any upgrade?

    If this happen, don´t worry let us know and we will provide you with the link of the new firmware to be installed.

    3. What shall I do if the power button seems not to work properly when I try to turn off the device?

    If this happen you just have to keep the button pressed for 3/5 seconds.

    4. What shall I do if I forget my password?

    I would be advisable not to ferget the password, since it would cause the need of reflashing the system. However, in this case, please let us know and we will show you the process.

    5. Can I view my calendar and email offline with my Android device?

    Yes. The easiest way to do so is via the included Google applications on your device. You will need to sync your data to the device periodically by connecting to the internet, where your device your retrieve your data from the Google cloud. Supported Google services include but are not limited to Gmail and Google Calendar.

    6. Can I watch videos on my Android device?

    Video supports for Android devices vary, depending on the chipset and associated video decoder employed on the device. Flash video depends on support for Adobe flash. However, some web services such as Youtube have videos formatted for mobile devices and does not require Adobe flash to view. With more recent products with Cortex A8 or better, the device may contain a technology called NEON, which allows you to run apps that can do the decoding for you efficiently. Examples of these applications include MoboPlayer, QQPlayer, RockPlayer, and VPlayer.

    7. What can I do if I forgot my password?

    All our Android tablets PC have built in G-sensors (accelerometers) that detect the orientation of the device and rotates the screen. However, this may not always be implemented correctly, or disabled altogether.

    8. Is there any firmware support for my Tablet PC?

    Yes. You just have to let us know and we will send you all you need.

    9. Can I upgrade the RAM in my Tablet PC?

    Typical tablets are embedded platforms, and do not have replaceable RAM modules. They are closer to the smartphone than a netbook.

    10. Can I upgrade the ROM (storage space) in my Tablet?

    Usually not. The flash memory ROM chip is typically soldered on the mainboard and is not end-user replaceable. However, if you have soldering skills, you can swap the flash memory chip out and put a different one in.

    11. Can I recharge my Android Tablet using the USB port?

    Not with most Android tablets on the market today. They usually have a charger supplied for a separate jack on the device itself. USB ports are usually not enough for charging Android tablets due to the electrical design of the tablet itself and the amount of current a USB port typically supplies.

    12. If my Tablet looks the same as another one, is it safe to assume that this is the tablet I have, and that I can go ahead using the firmware designated for that device?

    Do not flash a firmware that was not intended for your device.

    13. Can I install Microsoft Windows on my Tablet?

    Microsoft Windows XP / Vista / 7 /8 usually has no support for the type of hardware used by most Android tablets. As such, you generally cannot install Windows onto an Android tablet. As for Windows 8 RT, even though it should be possible to run this software on hardware in Android tablets, Microsoft has not made this easily achievable. Our Tablets PC typically runs on processors with ARM architectures, which is not natively supported by Windows.

    14. Can I install Android on a computer that already runs Windows?

    The Android x86 project is an effort to attempt to allow x86 computers to run Android. Currently, the project is run by volunteers with limited resources. As a result, there are not many x86 computers that actually perform as expected when running Android. The project offers bootable USB images you can try to see the level of compatibility with your device. It currently mostly covers devices with Intel Atom processors.

    15. What´s the newest version of Android right now?

    The newest Android version is Android 4.4, also called KitKat. Nevertheless the majority of Android devices is still running the previous version: Android 4.2 and 4.3, also called Jellybean.

    16. Can I upgrade my Android version to 1.6/2.x/3.x/4.x/the latest version?

    Upgrading Android is not as trivial as you think. It is certainly nothing like upgrading Microsoft Windows or OSX, which have both been designed to be upgradable operating systems. The ability to upgrade Android depends on the manufacturer´s support, as additional development is required to upgrade. The process of migrating the operating system to the hardware is not trivial for the end-user.

    17. Could you provide me with a list of screen resolutions officially supported by Android?

    Android 4.0 supports a larger range of screen resolutions, making the following information possibly obsolete. But if you are considering an Android 2.x device, the following information may be of interest to you. As of Android 2.2, Android officially supports 854x480, 800x480, 480x320, and some more smaller screen sizes. Any resolutions not listed can likely result in application incompatibility. Android 2.3 adds support for larger sizes, such as 1280x800, up to 10". Android 3.0 is a version of Android designed to be used for tablet use. New tools allow programmers to create applications that work better on larger screens. It also allows richer content. The optimized resolution is 1280x800 for this version of Android.

    18. Is Android affected by the recent Java security issues?

    Android doesn´t use Java in the browser, and the Java-esque software in the OS is different and not affected. Thankfully, our Android devices are immune. But you bring up a good point about developers. To use most of the Android development tools or to build Android from source, you need the entire Java platform installed on your computer. Most people will be using Oracle´s Java, which means most people developing for Android were vulnerable.

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