Delivery
 

Frequently Asked Questions

  1. What are the delivery options?
  2. Where do you deliver?
  3. How can I know when my order will be delivered?
  4. Can I change the delivery date on my order?
  5. What shall I do to return or exchange my item?
  6. What shall I do if my product presents an unexpected failure or breakdown?
  7. How does the payment process work on J3A Webstore?
  8. How soon will I receive the bill related to my order?
  9. Can I use a different currency to pay my item?

1: What are your delivery options?

We offer a free standard delivery over the whole range of products sold on our webstore.

2: Where do you deliver?

Our delivery service covers the whole Europe, with the only exclusion of Channel Island. The free standard delivery applies to all UK mainland addresses, including North Ireland, Isle of Sky, Isle of Sheppey, Anglesey and Isle of Wight. Nevertheless, in some cases an extra charge could be applied for the delivery service towards Isle of Man. For further details please check our Shipping Policy section.

3: How can I know when my order will be delivered?

As soon as your order is successfully processed, you receive a confirmation e-mail. This e-mail will contain all the details concerning your order, including how to track your parcel.

4: Can I change the delivery date of my order?

Any item is delivered throughout ordinary mail service. For this reason it is currently impossible for us to change the delivery date of your order if it has already been processed.

5: What shall I do to return or exchange my item?

Our first goal is to make you satisfied with your purchase. If for some reasons you are not happy with an item, please tell us by e-mailing at return@j3awebstore.co.uk. For further information concerning our returns and exchange policy please visit our Shipping and Returns section.

6: What shall I do if my product presents an unexpected failure or breakdown?

Our company is committed in selecting the best products for you. However, sometimes it can happen that a product is susceptible to unexpected failures or breakdowns. In contrast to the majority of online stores, we offer a high quality customer service to take care of you also in the after-purchase phase. Under some circumstances the problem will be easy to solve and you will find the solution on the ”troubleshooting guide“ we provide. Nevertheless if the problem persist or if you don ’t find the solution you were looking for, please contact our customer service at support@j3awebstore.co.uk and we will do our best to solve your problem. For further details concerning our returns and refunds policy please check our Shipping and Return section.

7: How does the payment process work on J3A Webstore?

In order to make your purchase experience as pleasant as possible, we allow you to pay either through credit card or Paypal.

8: How soon will I receive the bill related to my order?

You will be able to see your bill on your account immediately after your payment will have been validated.

9: Can I use a different currency to pay my item?

We are currently able to accept payments in the following currencies: British Pound (GBP), Euro (EUR) and US Dollars (USD). You can set the currency you like by simply selecting it on the currency box you will find in the right side of this website.



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