Delivery
 

Shipping & Returns

  1. Where do we deliver?
  2. How long will I have to wait before receiving my order?
  3. Can I track my order?
  4. What happen if the item I want is out of stock?
  5. VAT Policy
  6. Will I be informed if my order has been delayed?
  7. Returns and Refund Policy
  8. Returns and Refunds Exceptions
  9. How to return an item and been refunded
  10. How to exchange an item
  11. What can I do if I receive a wrong or damaged item?
  12. Warranty
  13. Exchanges Exceptions

1. Where do we deliver?

We offer a free standard delivery service that covers the whole Europe, with the only exclusion of Channel Island. Standard delivery applies to all UK mainland addresses, including North Ireland, Isle of Sky, Isle of Sheppey, Anglesey and Isle of Wight. Nevertheless, in some cases an extra charge could be applied for the delivery service towards Isle of Man.

2. How long will I have to wait before receiving my order?

Our standard service usually requires 3 to 5 business days (Monday to Friday, from 7am to 8pm) to deliver your items. When placing your order, please consider that small delays can occur during Bank Holiday, Christmas and Easter and that in these periods your order could require up to 7 days to be despatched

3. Can I track my order?

Whether you opt for the standard or the special delivery you will be always able to track your order, thanks to the information provided in your confirmation e-mail. You will be able to see where your item is and even at what time it will be dispatched to your place. The only information you will need, besides the specific reference number (that you will find in your confirmation e-mail), is your postcode and your telephone number.

4. What happen if the item I want is out of stock?

Sometimes it can happen that an item is temporary out of stock. In this case we offer you the possibility to buy it anyway and to be informed about the expected delivery day. However, in case of multiple orders affected by different availabilities and delivery options you could receive your items individually.

5. VAT Policy

Unfortunately, we are currently unable to offer any VAT refund to overseas customers that want an item to be delivered in UK.

6. Will I be informed if my order has been delayed?

J3A is committed to offer the best service possible to its customers, however some particular locations (e.g. Scottish islands) and special periods can suffer occasional delivery delays. We will take care of informing you in case we become aware of any unexpected delay concerning your order.

7. Returns and Refunds Policy

If you are unsatisfied with a product you have purchased on J3A webstore you can return it to us and be refunded. In order to successfully return your item, we invite you to carefully read the following information:

  • The item must be returned within 14 calendar days from the date you receive it.

  • J3A Technologies is able to refund you only for those items directly purchased from J3A webstore or from J3a Technologies Retail Store. Products purchased through a third part will follow the specific retailers’ returns and refunds policies.

  • The returned item can be accepted only if it is in perfect conditions and if the item is repacked in its original box, paying attention of inserting all the accessories and documentation included when you receive it.

8. Returns and Refunds Exceptions

Unfortunately some items cannot be returned to us. These products include:

  • Software Up-to-Date Program Products (such as software upgrades)

  • J3A webstore Gift Cards

  • J3A Technologies Developer Connection Products (e.g. membership and technical support)

9. How to return an item and been refunded

If you want to return an item and you have already checked the information above, please contact us at return@j3awebstore.co.uk, we will provide you with all the information and support you need. The refunding process will start as soon as we will receive your item. In case of cancellation of an order you haven’t received yet you will be immediately refunded. Please notice that the refund process will depend on the payment method you have selected:

  • Credit and Debit card payment . The refund of your payment will be sent to the card-issuing bank within 10 business days starting from the date in which we will receive the item. Please contact your bank if you wish any further information concerning the time required to have your money back into your account.

  • J3A Webstore Gift Card . We will email you a new Gift Card Vouchers within 5 business days starting from the date in which we receive the item. In case you prefer to receive your refund by ordinary Mail, you will receive it within 10 working days, starting from the date in which we will receive the item.

  • Check or any other cash equivalent . For any other form of money payment J3A Technology will mail a refund check to your billing address. Your refund will take approximately 10 days to be delivered, starting from the date in which we will receive the item.

10. How to exchange an item

If you are not satisfied with one of our product you can also choose to exchange it for another one. However any exchange depends on the availability of the item selected. Checking the availability of a product is extremely easy. You can either check it on our web store or you can send us an e-mail at checkingavailability@j3awebstore.co.uk and we will give you all the information you need to proceed with the product exchange.

11. What can I do if I receive a wrong or damaged item?

Our goal is to satisfy your needs and expectations, therefore please let us know if your item has been damaged during the delivery or if it is not the one you were expecting and we will be glad to change it for you. Please contact our customer service at customerservice@j3awebstore.co.uk to return your damaged or incorrect item. For further information about products return and refund please read the section How to return an item and been refunded.

12. Warranty

J3A webstore offers a 12-months warranty almost over the whole range of products available in this website. Please note that for some accessories could be applied a 6-months warranty policy. Both the 12-months and the 6-months warranty cover the unexpected failure or breakdown of the product purchased in this store, when this is not caused by a misused of the product itself. J3A webstore takes care of assisting you with any issue concerning the products sold through its website. If you have any query concerning our exchange, return and restoration policy please read How to return and item or contact our customer service at customerservice@j3awebstore.co.uk.

13. Exchange Exceptions

There could be some circumstances in which we won’t be able to change or refund your product. Please notice that for obvious reasons we won’t be able to change any personalised or custom-configured item. Shall you have any doubt or query regarding our return or refund policy please do not hesitate to contact us at customerservice@j3awebstore.co.uk

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